

If you wish to return an order, or some of the products included in an order, please notify Fruugo customer care within 14 days of receiving the goods, including the following information:

It is your responsibility to ensure that the goods are appropriately packaged to ensure they are not damaged in return transit. They must be unworn/unused with original tags attached and in original packaging. Any goods returned must be in a resaleable condition. Please take reasonable care of the goods whilst in your care. sealed audio or video recordings or computer software, if opened.sealed goods which are not suitable for return due to health protection or hygiene reasons, if opened, eg make up, underwear, pierced jewellery.

goods which are liable to deteriorate rapidly, eg fresh fruit, fresh flowers.goods which are clearly personalised or made to your specifications.
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However, should you receive an incomplete order, or items different from the ones you ordered, or there is some other reason why you are not satisfied with the order, you may return the order, or any products included in the order, and receive a full refund for the items.Ĭertain products purchased at Fruugo cannot be returned. We do our best to ensure that the products that you order are delivered to you in full and according to your specifications.

Please allow additional shipping time for deliveries to exceptional locations that are hard to reach, and also during busy periods such as Christmas.Īll carriers deliver during normal business working hours and may require a signature on receipt, so please ensure your order is delivered to an address where someone will be available to accept it. The delivery timescales do not include any customs clearing times beyond Fruugo's control. Usually track and trace and/or proof of delivery are available on an express service.Īlthough Fruugo retailers endeavour to deliver within these timescales, please note that the above timescales are estimated and not guaranteed.
